Important things to know
All information for your holidays in Austria
A vacation simply has to be well planned out! Here you will find all the important information you need to make your stay at Hotel Tauernhof in Kaprun a complete success.
Our "special" Cancellation Conditions
So that you can book with us your personal summer holiday CONFIDENTLY and with LITTLE RISK, we have amended our cancellation conditions for the summer season 2021 as follows:
- Up to 7 days prior to arrival â†’ FREE Cancellation.
- Later cancellation â†’ 90 % cancellation charge of the total cost.
Please be aware that, in the event of no-show, we will also be obligated to bill you 90 % of the total cost of your stay. Also note that cancellations must be in writing.
In order to guarantee your booking, we ask you to transfer a deposit in the amount of 30 % of the total cost of your stay.
â‡’ Should one of the following reasons arise for the period of your planned stay, we will of course cancel your booking free of charge:
- Official Lockdown in the State of Salzburg (officially ordered closure of the hotel)
- Closure of the Border to Austria and your country of origin
- Active disease of one's own with Covid-19 (compulsory submission of the test result in PCR)
- Officially ordered quarantine (compulsory submission of the public authority)
For the deposit you will receive a voucher, which you can use for any other desired date for a stay in our hotel. If you desire, we may also refund the amount of your deposit.
In order to avoid any unnecessary expenses due to unforeseen cancellation, we strongly recommend purchasing holiday cancelation insurance. Our partner insurance company is EuropĂ¤ische Reiseversicherung.
Pets are not allowed! Thank you for your understanding.
Arrival & Departure
On arrival day, rooms are available for check-in after 2 p.m. If you expect to arrive after 6 p.m., please notify us ahead of time! On departure day, we ask you to check out of your room by no later than 11 a.m.!
Deposits & Banking Information
Please transfer your deposit amounting to 30 % of total charges to:
Bank Name: Raiffeisenbank Kaprun; Branch No. 35012;
Account No.: 10 1122 0;
IBAN AT52 3501 2000 0101 1220.
We also accept credit cards (except for Diners Club and American Express). Be sure to notify your bank in advance that you plan on using your credit card abroad.
We would be happy to send you any forgotten belongings for a charge.
- Our guests enjoy all the advantages of the Zell am See-Kaprun Card â€“ without having to pay one cent extra, since the SummerCard is included in the price!
- Since we are a charter golf hotel, our guests receive a 25 % discount on green fees at the 36-Hole-Golfcourse Zell am See-Kaprun-Saalbach!
- â€śVery Best Friendsâ€ť partner benefits at Tauern Spa Kaprun: Special discounts on all admissions, tickets available from our hotel reception, guaranteed admission using the VIP entrance (no waits!).
- Free guided hiking tours included in the price!