Important things to know

A vacation simply has to be well planned out! Here you will find all the important information you need to make your stay at Hotel Tauernhof in Kaprun a complete success.

Our amended Cancellation Conditions

So that you can book with us your personal holiday CONFIDENTLY and with LITTLE RISK, we have amended our cancellation conditions until further notice as follows:

⇒ Should one of the following reasons arise for the period of your planned stay, we will of course cancel your booking free of charge:

• Official Lockdown in the State of Salzburg (officially ordered closure of the hotel)
• Closure of the Border to Austria and your country of origin
• Active disease of one's own with Covid-19 (compulsory submission of test result in PCR)
• Officially ordered quarantine (compulsory submission of the public authority)

⇒ In any other case of cancellation the following cancellation fees will apply:

• Up to 14 days before arrival → Cancellation - free of charge!
• Up to 13 days before arrival → 70 % cancellation charge of the total cost. 
• Up to 7 days before arrival → 100 % cancellation charge of the total cost.

Please be aware that also in case of a now-show, a 100 % cancellation fee will be charged. We ask for your understanding that cancellations are only valid in writing!

In order to guarantee your booking, we ask you to transfer a deposit in the amount of 30 % of the total cost of your stay.

In order to avoid any unnecessary expenses due to unforeseen cancellation, we strongly recommend purchasing holiday cancelation insurance. Our partner insurance company is Europäische Reiseversicherung. 

Pets

Pets are not allowed! Thank you for your understanding.

Arrival & Departure

On arrival day, rooms are available for check-in after 2 p.m. If you expect to arrive after 6 p.m., please notify us ahead of time! On departure day, we ask you to check out of your room by no later than 10 a.m.!

Deposits & Banking Information

Please transfer your deposit amounting to 30 % of total charges to:

Bank Name: Raiffeisenbank Kaprun; Branch No. 35012;
Account No.: 10 1122 0
BIC/SWIFT: RVSAAT2S012
IBAN AT52 3501 2000 0101 1220

We also accept credit cards (except for Diners Club and American Express). Be sure to notify your bank in advance that you plan on using your credit card abroad.

Forgotten Belongings

We would be happy to send you any forgotten belongings for a charge.