Important things to know

All information for your holidays in Austria

A vacation simply has to be well planned out! Here you will find all the important information you need to make your stay at Hotel Tauernhof in Kaprun a complete success.

"Covid-19" - Our Measures & Safety Precautions

We want your timeout with us to be as CAREFREE as possible. Our top priorityYour vacation with us must still feel like a "vacation"!

Which is why we have put considerable thought into developing comprehensive measures and safety precautions to prevent the spread of corona virus at our hotel. Here is a brief overview of the most important points: 

  • Safe hospitality: Our entire team is tested for SARS-CoV-2 once a week by members of the Austrian Red Cross.
  • Safety through cleanliness: Hygiene has always been a major priority here with us - and now more than ever! We implement the most current hygiene measures in all areas of our hotel, going above and beyond standard practices.
  • Safety through protection: Our employees with direct guest contact wear either a mask covering their mouth and nose or a face shield.
  • Safety through hand desinfection: At several locations inside our hotel, you will find dispensers where you can disinfect your hands.

Cancellation Conditions

So that you can book with us CONFIDENTLY and with LITTLE RISK, we have amended our cancellation conditions until further notice as follows:

  • 01.11.2020 - 19.12.2020 - more than 14 days prior to arrival - free cancellation
    • within 14 days of arrival - 50 % cancellation charge of the total cost
    • within 7 days of arrival - 90 % cancellation charge of the total cost

  • 19.12.2020 - 06.01.2021 - more than 30 days prior to arrival - free cancellation
    • within 30 days of arrival - 50 % cancellation charge of the total cost
    • within 14 days of arrival - 70 % cancellation charge of the total cost
    • within 7 days of arrival - 90 % cancellation charge of the total cost

  • 06.01.2021 - 30.01.2021 - more than 14 days prior to arrival - free cancellation
    • within 14 days of arrival - 50 % cancellation charge of the total cost
    • within 7 days of arrival - 90 % cancellation charge of the total cost

  • 30.01.2021 - 13.03.2021 - more than 30 days prior to arrival - free cancellation
    • within 30 days of arrival - 50 % cancellation charge of the total cost
    • within 14 days of arrival - 70 % cancellation charge of the total cost
    • within 7 days of arrival - 90 % cancellation charge of the total cost

  • 13.03.2021 - 28.03.2021 - more than 14 days prior to arrival - free cancellation
    • within 14 days of arrival - 50 % cancellation charge of the total cost
    • within 7 days of arrival - 90 % cancellation charge of the total cost

  • 28.03.2021 - 05.04.2021 - more than 30 days prior to arrival - free cancellation
    • within 30 days of arrival - 50 % cancellation charge of the total cost
    • within 14 days of arrival - 70 % cancellation charge of the total cost
    • within 7 days of arrival - 90 % cancellation charge of the total cost

  • 05.04.2021 - 02.05.2021- more than 14 days prior to arrival - free cancellation
    • within 14 days of arrival - 50 % cancellation charge of the total cost
    • within 7 days of arrival - 90 % cancellation charge of the total cost


In order to guarantee your booking, we ask you to transfer a deposit in the amount of 30 % of the total cost of your stay.

Please be aware that, in the event of late cancellation or no-show, we will be obligated to bill you 90 % of the total cost of your stay.

Also note that cancellations must be in writing.

In order to avoid any unnecessary expenses due to unforeseen cancellation, we strongly recommend purchasing holiday cancelation insurance. Our partner insurance company is Europäische Reiseversicherung.   

Pets

Pets are not allowed! Thank you for your understanding.

Arrival & Departure

On arrival day, rooms are available for check-in after 2 p.m. If you expect to arrive after 6 p.m., please notify us ahead of time! On departure day, we ask you to check out of your room by no later than 11 a.m.!

Deposits & Banking Information

Please transfer your deposit amounting to 30 % of total charges to:

Bank Name: Raiffeisenbank Kaprun; Branch No. 35012;
Account No.: 10 1122 0;
BIC/SWIFT: RVSAAT2S012;
IBAN AT52 3501 2000 0101 1220.

We also accept credit cards (except for Diners Club and American Express). Be sure to notify your bank in advance that you plan on using your credit card abroad.

Forgotten Belongings

We would be happy to send you any forgotten belongings for a charge.

Included in the price:

Tauernhof’s deluxe ¾ board incl.

  • lavish buffet breakfast with organic regional products
  • afternoon snacks
  • 4-course dinner selection incl. salad bar & fresh fruit
  • ice-cream buffet
  • free wireless Internet in your room
  • private hotel parking
  • 500 m² wellness oasis
  • “Grander Water”: revitalized spring water throughout the hotel

Special advantages:

TH_A_5347_2015

  • 20 % reduction for ski rental at BrĂĽndl Sports - exclusive & only for Tauernhof-Guests!
  • 1 x free waxing for skiers at BrĂĽndl Sports
  • “Very Best Friends” partner benefits at Tauern Spa Kaprun: Special discounts on all admissions, tickets available from our hotel reception, guaranteed admission using the VIP entrance (no waits!)
  • Ski passes sold right at the reception desk – no more standing in line at the lift ticket window!
  • Children’s ski school and practice lift directly behind the hotel
  • Stop for the ski bus just 50 m from the hotel 

Zell am See - Kaprun Card

from mid-May to mid-October
the most diverse leisure activities in the Alps - all included in the price!

Zell am See - Kaprun Card

Hotel Tauernhof ****

Family Gschwandtner-Reinhart
Nikolaus-Gassner-Str. 9
5710 Kaprun
Austria

+43 6547 8235-0
info@tauernhof-kaprun.at